Returned goods will be accepted only if product was mis-shipped or deemed defective. The following procedures must be adhered to:
- Call customer service at 1-800-222-0169 to complete a Return Material Authorization (RMA).
- If the RMA request is approved, King Technology will issue an RMA number along with return instructions. The RMA number must appear on all shipping documents.
- Freight charges must be prepaid; collect shipments will not be accepted.
Replacement product or credit will be issued for products found to be defective or mis-shipped.